Review Response Automation
Automatically draft personalized, brand-appropriate responses to customer reviews across platforms, routing negative reviews for human escalation.
What you get
Draft responses for all new reviews with sentiment-appropriate tone, ready for human review and one-click publishing.
- 1
Pull new reviews from all platforms (Google, Yelp, Amazon, App Store) via API or aggregation tool
- 2
Classify each review by sentiment (positive, neutral, negative) and extract key topics (product quality, shipping, service)
- 3
For positive reviews: generate a warm thank-you response that references specific details from the review
- 4
For neutral reviews: acknowledge feedback, highlight positives, and offer to address concerns
- 5
For negative reviews (3 stars or below): draft an empathetic apology, propose a resolution, and flag for human review
- 6
Apply brand voice rules and personalization (use customer name, reference specific product/issue)
- 7
Queue all drafts in a review dashboard; approve and publish, or edit before sending
Tools used in this workflow
Ratings & Reviews
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